Define “user experience” in the context of service adoption.

User experience, in the context of service adoption, encompasses the overall satisfaction and effectiveness a user experiences while interacting with a service. This concept is crucial because it involves not only how well the service performs but also how users perceive and engage with it throughout their entire journey. A positive user experience means that a service meets users' needs, is easy to use, and provides value, which in turn encourages adoption and continued use.

This definition highlights the importance of factors such as usability, accessibility, and the emotional reactions users have when they interact with the service. It goes beyond mere functionality to include the holistic interaction between the user and the service.

Other definitions that focus solely on specific aspects, like visual appeal or limited outcomes from training, miss the broader implications of how users feel and perform while using the service. A comprehensive understanding of user experience is essential for ensuring that services are not only adopted but also embraced by users.