In terms of service adoption, what can inadequate support lead to?

Inadequate support during the service adoption process can significantly hinder adoption and lead to continued user frustration. When users do not receive the necessary help and resources—such as training, troubleshooting, or accessible documentation—they may struggle to understand how to use the service effectively. This lack of support can create a negative experience, causing users to feel overwhelmed or confused.

As a result, users may disengage or fail to fully integrate the service into their workflows. If users are left without adequate guidance, the likelihood of successful adoption diminishes, reflecting poorly on both the service and the organization implementing it. Therefore, ensuring robust support is essential for promoting user confidence and satisfaction, ultimately facilitating a smoother transition to the new service.