What can be a potential impact of inadequate support during service adoption?

Inadequate support during service adoption can lead to significant challenges that negatively impact the user experience. When users do not receive the necessary guidance, training, or resources, they may feel overwhelmed or frustrated when attempting to learn or utilize the new service. This frustration can hinder their ability to use the service effectively, resulting in decreased productivity as users struggle to navigate obstacles without adequate help. Over time, the lack of support may lead to users abandoning the service altogether, as they may find it easier to revert to previous methods or tools that they are more comfortable with. This abandonment signifies a failure in the adoption process, often causing setbacks for the organization in terms of both time and investment in the service. Thus, inadequate support can create a negative feedback loop that adversely affects overall service uptake and engagement.