What is a potential result of poor user engagement during service adoption?

Poor user engagement during service adoption often leads to lower usage rates and poor outcomes. When users are not fully engaged with a service, they may not utilize it effectively or at all, which hinders the anticipated benefits of the service. This lack of engagement can stem from numerous factors, such as insufficient training, misunderstandings about the service's value, or lack of motivation to incorporate it into their daily workflow.

As a result, the intended improvements in efficiency and capabilities may not be realized, causing frustration and dissatisfaction among users. Over time, this can affect not only individual performance but also overall productivity within an organization. Consequently, organizations may face setbacks in achieving their strategic goals, ultimately impacting their return on investment for the service adopted.