What is meant by "technical readiness" in service adoption?

The concept of "technical readiness" in service adoption refers to the stage where a product or service is fully equipped to meet user needs, ensuring a smooth transition for users. When it is stated that the product transition occurs once user needs are met, it highlights the importance of aligning the technology's capabilities with the specific requirements of the users before making the service widely available.

This phase is critical because it indicates that the necessary technical aspects—such as functionality, usability, and reliability—are in place, allowing users to successfully adopt the service without facing significant challenges or roadblocks. It ensures that the product not only functions as intended but also resonates with the expectations of the target audience, which is essential for fostering user trust and ongoing usage.

In contrast, the other options, although relevant to service adoption, do not accurately capture the essence of technical readiness. For instance, deploying a product that exceeds user needs does not necessarily reflect readiness; rather, it might create confusion or overwhelm users. Similarly, having a system open for new users or launching extensive marketing campaigns pertains to user engagement strategies rather than the technical preparedness of the system itself.