What is the primary goal of gathering user feedback during the adoption process?

The primary goal of gathering user feedback during the adoption process is to identify issues and improve the service. This is essential for understanding how users interact with the service, what challenges they face, and what features are most useful or lacking. User feedback provides insights that help refine the service, ensuring it meets the needs and expectations of its audience.

Improving the service based on user feedback leads to increased satisfaction, higher retention rates, and ultimately greater success of the service in the market. This cyclical process of collecting feedback and making adjustments is a cornerstone of user-centered design and serves to enhance the overall quality and usability of the service, ensuring that it remains relevant and effective.

In contrast, increasing the price of the service, promoting it to external stakeholders, or training developers, while important tasks in their own contexts, are not the primary objectives of collecting user feedback during the adoption phase, as they do not directly contribute to enhancing the service based on user experience.