What should be monitored to help during the adoption of new services?

Monitoring Yammer Groups is a valuable strategy during the adoption of new services because these groups serve as informal channels for communication, collaboration, and feedback among employees. By observing the dynamics within these groups, organizations can gain insights into user sentiment, challenges faced by employees, and suggestions for improvement related to the new service. Active participation and discussions in these groups can reveal how well the new service is being received, areas that require further training or support, and even potential champions who can help drive adoption.

In contrast, while factors such as competitor strategies, market trends, and sales performances can provide useful insights into the overall business landscape and strategic positioning, they do not directly reflect the internal experiences and acceptance of employees regarding a new service. Monitoring Yammer Groups focuses specifically on the internal organization’s dynamics, making it highly relevant to understanding and improving the adoption process.