Which metrics can be used to assess the success of service adoption?

User engagement levels and satisfaction scores are key metrics for assessing the success of service adoption. These metrics provide direct insight into how well users are interacting with the service and whether it meets their needs and expectations. High user engagement indicates that users are actively using the service, which often correlates with a higher likelihood of continued use and overall success of the service. Satisfaction scores further gauge the users' feelings about the service, capturing qualitative feedback that can highlight areas for improvement or confirm successful aspects of the service. Together, these metrics form a comprehensive view of user experience and acceptance, which are critical for determining the effectiveness of service adoption strategies.

In contrast, simply counting the number of services launched in a year does not provide any information about how successfully those services have been adopted or utilized. The type of technology used for the service may be relevant for other evaluations or comparisons but does not directly measure user interaction or satisfaction. Lastly, while cost savings from service implementation can be an important factor for an organization’s overall success, it does not necessarily reflect the users' engagement or satisfaction with the service itself. Thus, user engagement and satisfaction scores are the most relevant metrics for assessing service adoption success.