Which of the following is a common barrier to service adoption?

Lack of training and inadequate support is a well-recognized barrier to service adoption. When users are introduced to new technology or services without sufficient training, they may feel overwhelmed or confused, leading to resistance or difficulties in effectively utilizing the service. Inadequate support further compounds this issue, as users might struggle to find help or guidance when they encounter challenges. This combination of insufficient knowledge and lack of resources can result in low confidence and a negative perception of the service, ultimately hindering its successful adoption.

The presence of regular software updates, increased user engagement, and effective performance metrics typically contributes positively to service adoption. Regular updates ensure that users have access to the latest features and security improvements. Increased user engagement often indicates that users find value in the service, motivating them to adopt it more fully. Effective performance metrics can help users understand the benefits and efficiencies offered by the service, encouraging broader acceptance and use.