Which step is NOT included in the adoption framework?

The adoption framework typically includes steps that focus on preparing the organization, engaging stakeholders, implementing necessary changes, and ensuring the successful integration of new services or technologies.

Performing a cost analysis, while important for project budgeting and resource allocation, is not generally considered a core step in the adoption framework itself. Rather, cost analysis often serves as a supportive activity that may precede or follow the framework's primary steps, but it does not directly relate to the sequential process of adoption.

The other steps in the context of the adoption framework—assembling a team to drive the initiative, building a plan that details how the adoption will proceed, and onboarding employees to ensure they are equipped and prepared to utilize new services—are all essential for guiding a successful transition and achieving organizational buy-in. These steps emphasize the importance of teamwork, a structured approach to planning, and employee engagement, which are crucial for fostering a smooth and effective adoption process.