Why is training an important aspect of service adoption?

Training plays a crucial role in service adoption because it equips users with the knowledge and skills necessary to effectively use the service. When users receive proper training, they gain a better understanding of the features, functionalities, and best practices associated with the service. This understanding not only enhances their confidence in utilizing the service but also encourages them to explore its full potential, leading to increased satisfaction and productivity.

Additionally, effective training can address common concerns or misconceptions users may have about the service. It can also help in overcoming initial resistance to change, thereby facilitating a smoother transition and higher engagement levels. Rather than being an optional component reserved for advanced users, training is foundational for all users to succeed and benefit from the service to its fullest extent.